MALINDO AIR ENHANCED CUSTOMERS EXPERIENCE WITH ASPECT’S OMNI-CHANNEL CONTACT CENTER SOLUTION
Malaysian-based carrier selects Aspect to provide contact center solutions for their customer care line. Unified platform to align Malindo Air’s customer care infrastructure and customer service processes to create single, integrated solution for “best-in-class customer experience” Aspect Software recently received Frost & Sullivan Market Share Leadership Award 6th year in a Row. The award recognizes Aspect Software’s leadership position in APAC as market leader in Outbound Solutions Malindo Air, CAPA 2016 Asia Pacific Regional Airline of the Year, has successfully implemented an omi-channel contact center solution from Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, self-service and 6 th time recipient of the Frost & Sullivan Asia Pacific Outbound Systems Market Share Leadership Award. The unified platform known as Aspect ® Unified ® IP helps to align Malindo Air’s customer care infrastru...